WHAT IS THE CHECK-IN PROCESS?

Once your booking is confirmed, you will receive a Pre-Check-In link. This link allows you to complete the following steps:

1: Upload ID: You’ll be prompted to securely upload a form of identification.

2: Complete Payments: Any outstanding payments, such as the security deposit, can be made through the Pre-Check-In form.

3: Purchase Add-Ons: You can also purchase additional options, including early check-in, late check-out, decorations, and beverages.

After completing the Pre-Check-In process, you will receive your access codes via WhatsApp, SMS, or email. These codes, along with detailed instructions, will guide you in accessing the property.

Using the Lockbox:

The property uses a secure lockbox system, located outside your apartment door, which contains your keys. Simply follow the instructions provided to unlock the box and retrieve your keys for a smooth self-check-in experience.

Can I check-in at any time using the lockbox?

Yes (well any time after 3pm)! One of the advantages of contactless check-in with a lockbox is that you can arrive and check in at your convenience, regardless of the time. Please note the designated check-in time provided by the property to ensure the apartment is ready for your arrival.

What time is check in?

You can check in from 15:00.

Can I check in early?

An earlier check-in is subject to room availability, this can be purchased via your Pre check in form

What time is check out?

You should check out before 11:00 am.

What if I forget the code or have trouble accessing the keys from the lockbox?

In case you encounter any issues during the check-in process, our support team is available to assist you 24/7. Please reach out to the provided contact information, and we will promptly assist you in accessing the keys and ensuring a smooth check-in experience or scan our QR codes located outside apartments and speak to us via WhatsApp.

Do I need to return the keys to the lockbox during check-out?

Yes, part of the contactless check-out process involves returning the keys to the lockbox. Your check-out instructions will provide specific guidance on how and where to return the keys at the end of your stay.

Can we have additional guests in our room?

Unfortunately, we do not allow additional guests beyond the maximum occupancy of each room. However, some of our apartments can accommodate up to 10 guests, so we’re sure you’ll have plenty of space in your chosen property!

Are towels provided at the properties?

Yes, all of are properties are equipped with everything you need during your stay.

Can I extend my stay?

We’d love to have you stay longer! Please contact our sales team via the WhatsApp or ring 0151 709 1719 so they can check availability.

What is the nearest train station to the apartments?

The nearest main line train station is Liverpool Lime Street Station. Central station is also local to all our properties but not a main line train station.

How can I amend or cancel a reservation?

Please call the reservation team on 0151 709 1719

Are baby cots available?

Please contact us prior to your stay to request a cot.

Is there car parking available at the apartments?

We do not have onsite parking but please find the closest car parks to each apartments below

-SEEL ST APARTMENTS : Q-Park Hanover, 44 Hanover St, Liverpool L1 4AF.

-DUKE ST APARTMENTS : Duke St 24/7 CarPark 75-109 Duke St, Liverpool, L1 5AT

-DUKE ST TOWNHOUSE APARTMENTS : DukeSt CarPark, Kent St, Liv erpool, L1 5AG

-TUNNAGE SQUARE APARTMENTS : Duke St 24/7 CarPark 75-109 Duke St, Liverpool, L1 5AT

-DOUBLE TOP APARTMENTS : Q-Park Hanover, 44 Hanover St, Liverpool L1 4AF.

-PENTHOUSE COLLECTION APARTMENTS : Beetham Plaza, Brunswick Street, Liverpool, L2 0XJ

Is internet access available?

Yes, guests have complimentary access to Wi-Fi.

Do you have room service?

We do not offer room service as we do not have on site dining. Drinks packages and upgrades can be ordered by calling our reservations team on 0151 709 1719.

Do you have wheelchair accessible rooms?

We have wheelchair accessible rooms available to book. This room type must be requested when making the reservation.

Is smoking permitted in the apartments?

Smoking (including electronic cigarettes) is not permitted in the bedrooms or public areas of the hotel. Smoking is only permitted in the designated smoking areas. A charge will occur where smoking has caused damage.

Locations

Duke St Townhouse : 151-155 Duke Street, Liverpool, L1 4JR

Penthouse Collection : 3 Fenwick Street , Liverpool, L2 0NZ

Duke St Apartments : 75 Duke Street , Liverpool, L1 5AA

Tunnage Sq Apartments : 67 Duke Street, Liverpool, L1 5AA

Seel St Apartments : 25-27 Seel Street, Liverpool, L1 4AU

DoubleTop Apartments : 7-9 Campbell Stre et, Liverpool, L1 5AX